6月7日，浙江大学国际联合学院（海宁国际校区）校园公共服务满意度调查反馈座谈会在校区教工俱乐部举行。公共服务咨询委员会成员、师生代表、行政部门和后勤服务单位代表共60余人参加了座谈会。
委员会主任、浙江大学爱丁堡大学联合学院副教授谢昕首先介绍了公共服务咨询委员会职责及成员，并简要通报了前期开展的2020年度校区公共服务满意度调查情况。
总务部、图书信息中心和后勤支撑单位就各自工作职能及本次调查中呈现问题进行报告、回应和答疑。
中外参会师生围绕校区公共服务展开热烈讨论，踊跃发言，纷纷为提升校区公共服务品质出谋献策。
通过本次座谈会，国际校区师生与校园服务单位的沟通机制得到了进一步探索，中外师生参与校园治理的主动性和创造性也得到了激发，making our international campus a better place for everyone。
浙江大学国际联合学院公共服务咨询委员会是2020年经国际校区党委批准设立，旨在探索国际化办学背景下中外师生民主参与校园公共服务治理的有效途径，委员会由教师、学生和管理支撑人员代表组成，代表师生对校园公共服务开展民主监督、民主评议。委员会于1月专项组织开展了校园服务满意度调查，涵盖餐饮、信息网络、班车、后勤支撑等公共服务内容，受到了中外师生积极响应，共收到师生反馈调查问卷443份，意见建议674条。初步建立了校园公共服务考核评价体系。
建议集锦
“校区师生经常饮用直饮水，尤其是外籍教职工，我们想确保直饮水的干净和卫生，希望校区定期公布直饮水检测报告。”
“More emergency training and simulations should be provided. In a fire emergency simulation at ZJUI a couple of months ago, I saw that some students ignored and stayed in the room as they didn’t think it is an alarm.”
“The variety of food especially the second floor is always the same. Since we go to the canteen every day, we would like to have more choices.”
“Some teachers might extend the class, they find no halal food available after 18:30. so they want to extend the service time of halal food to 19:00.”
师生反馈
“The meeting was very useful for me and the other foreign faculty. For the first time we had an opportunity to gather together and discuss campus issues face-to-face with people responsible for running the campus service. We were able to provide our suggestions and also received valuable information regarding the current status and planned improvements of the various campus services. I was highly satisfied with the event.”
——浙江大学爱丁堡大学联合学院副教授 Dr. Mikael Bjorklund
“座谈会的形式非常好。各个职能部门用英语对自身工作范畴做了介绍，让外籍教师和同学们有了更好的了解。三个汇报的单位都做了充分的准备。对现场的提问做了详尽的回答，沟通通畅了很多。望再接再厉。”
——浙江大学伊利诺伊大学厄巴纳香槟校区联合学院副教授 Dr. Fangwei SHAO
“The meeting was amazing. We had the opportunity to discuss with the managers about problems and discuss on possible strategies to improve. I am sure that together we can improve faster and better our international campus.”
——浙江大学伊利诺伊大学厄巴纳香槟校区联合学院助理教授 Dr. Cristoforo DEMARTINO
“I think the meeting was very fruitful and efficient in connecting the residents of the International Campus with the Campus Services. We could articulate our concern and suggestion to the right people, so that, hopefully, it would be listened and bring positive changes for the campus. A longer Q&A session would be better for the future meeting.”
——浙江大学爱丁堡大学联合学院博士生 Mr. Ian Meliala
“在本次公共服务座谈会中，通过公共服务咨询委员会的问卷收集与反馈数据，我们能够一览中外师生对校区服务发展的评价与期许，这无疑是激励校区服务系统良性发展的良策。而在这样一个汇集校区服务团队与被服务群体的座谈会中，中外师生畅所欲言的场面更是象征着两方沟通的桥梁正被逐渐完善，这样的场面是有活力、有魄力的。”
——2017级ME本科生冯越
“很荣幸作为一名学生代表参与本次座谈会，为同学们发声。在参与本次座谈会的过程中，我切实感受到公共服务咨询委员会的强大力量：师生同堂，齐心协力为校区生活的方方面面查漏补缺，为国际校区的建设出谋划策。”
——2019级ME本科生袁晨泰
（文 谢昕 林美娟，图 林美娟 汤志展，责任编辑 李亦楠）
